I ran across this infographic on HelpScout that contains statistics about the costs of bad customer service. It’s just another great example of how important it is to deliver great service. In my opinion, great customer service can go a long way to make up for a product’s flaws.
Links
Code Poet interview
I’m honored to have been asked to do an interview with Code Poet. Code Poet is a great resource for eBooks and other things. Their interview series is also fantastic. I was extremely excited to be asked by them to do an interview, and I hope you enjoy it. They did a really thorough job […]
Healthcare
I’ve just read perhaps the most thorough, fair, non-partisan, easy to understand, fact driven article of my life. Steven Brill writes, in Time, what’s going on in the American healthcare industry. In short, it’s a complete mess. I’ve heard much of it from my immediate family, as my wife and parents are all in healthcare. […]
My “Sliders Suck” post is discussed on the Boagword podcast
I’m thrilled that Paul Boag selected my Sliders Suck article to discuss on the popular Boagworld podcast. However, he and Marcus (his co-host) completely disagreed with me, and went on adamantly about how wrong my post was 🙂 I find this very exciting, because it’s an opportunity for me to further define my points about sliders and […]
Pricing pages
Most web products use a tiered pricing structure. And with such a structure, psychology plays a real part in your offerings. I recommend you take Nathan Barry’s advice into consideration if you’re pricing your new product.
Incredible testimonial for WordPress from the Washington Post
I recently came across a great read from Yuri Victor, the user experience director for the Washington Post. According to Yuri, their first experiment with WordPress was with Ezra Klein’s Wonkblog (a great blog, by the way). He loved WordPress, so they started rolling it out to a bunch of their other blogs. It’s encouraging […]
Bill Erickson on consulting – a must read for WordPress professionals
Bill Erickson wrote a really great post in defense of consulting businesses. He lays out an extremely logical argument comparing consulting services to product services. The scalability opportunities for product businesses is an alluring one, so much so that I think (as does Bill) that many product sellers forget the support burden they can create […]
Let’s fork “Hack Day”
Siobhan McKeown wrote a great post at WP Realm about how the vocabulary and mentality around Hack Days for WordPress events (or any events really) need to change a bit. There are people dedicated to the WordPress project, and not all of them are developers. She explains it in detail, noting the many things non developers […]